What is the best first step?

We find it more efficient if clients phone us and discuss their storage needs as each individual requirement is different and we suggest solutions that are tailored for you.

Client satisfaction and appropriate storage solutions are our only concerns.

When you collect my things to will I know where they are?

Yes, you can go to your very own unit, unlock it and put in and take out what you like. You have your own padlock key and a keycard.

If you use our VALET STORED!, service you can give us 48 hours to come and view your boxes. You might want to arrange to collect something in person as we are only in Aberdeen.

When are you open?

Once your belongings are in STORED!, you can visit any time in 24 / 7 with your keycard access.

For security and peace-of-mind, all keycard access to our facility is logged.

 

If you need help we can arrange to meet you at STORED! Monday – Saturday 9:00-9:00 (excluding Sunday or Public Holidays).

The office in Central is open 9:00-6:00 Monday – Friday.

Can I park at your facility?

Yes. It’s $25 an hour BUT we will happily refund you 2 hours parking per month. All you need to do is snap a photo of the parking receipt and message/email it to us.

Are my things in air conditioning and not just with dehumidifiers?

Yes everything is cool and dry with air conditioning. We know that dehumidifiers are not really effective in brutal Hong Kong summers as the ambient temperature is too warm.

Do you have document boxes for files and heavy books?

Yes we can deliver 10 free to you and after that they are $18 each.  They will not be added to your credit card account once they are collected. Storage is $28 per month per document box.

I am leaving Hong Kong and I am not sure if I will be able to come back can you help?

Yes, we help them to arrange a shipping company’s to quote for you and meet the packers/movers at STORED! VALET STORED! so that you do not need to make a special trip back.

Will you help me move my stuff?

Yes we will discuss by phone what you are moving and how we might help you to get this done.
We know that moving a number of items is stressful and we are here to help.

 

Am I covered by insurance?

Yes if we arrange the move you are covered up to HK$1,000 per box/item once in STORED! we can arrange for increments of $50,000 of cover for $50 per month.

How do I know what I have in STORED! VALET STORED?

We always advise you to photograph your items and also if later you decide to sell something you also use the photograph then.

How can I pay?

You can pay by Direct Debit, bank transfer, Visa, Master and PayPal.

What is the time I need to sign up for?

When we move you in to your own STORED! unit we offer you 12 months with 12% discount and you always have the option to move into a smaller unit (as available) if your needs change.

 

For VALET STORED! document boxes are signed for 3 months and we will pro rata you to give us one week only.

Do you have institutional business customers?

Yes but in the interest of client discretion we don’t use their details for marketing.